Checking in on the morning meeting. I have been out of the office most of the week. Steve and I chatted this morning about the need for new independent developers and getting people into the mix and into the family. There is a real need there. We then merged in some code from his branches and pushed up files to all servers.

Looking over ideas for loyalty points. Lots of good info on element of time # 3778 in the adilas shop.

What is a liability? What are the differences between real and phantom values? We need the values recorded for both real and phantom, the difference is how firm and/or fixed the liability is. Steve mentioned a term called a "shadow account" (that exists, but may not be fully tangible). We also talked about how it is the actual company that is creating these phantom and/or shadow type liabilities. That kinda changes things... it is the company creating their own liability based off of a point system to encourage customer loyalty.

There seems to be two main part of the puzzle. How many points (ins and outs) and what is the value of those points? Lots of balance sheet transactions.

Simple to more complex transactions... simple gift cards or simple gift certificates, basic loyalty points, punch cards, in-store credits, coupons. As a fun side note, some of these transactions are subs of the balance sheet. Kinda like sub inventory but on the balance sheet side. Maybe we need to think about how the transaction takes place. Is there already cash on hand (paid in advance)? or is it just lowering the total owed, like a form of a discount? Who pays for what? What about coupons that a manufacture pays for or pays a part of?

On the main balance sheet items, we may need another switch to help us know if this is a main account and/or a sub account. We may also need to know if the asset, liability, and/or equity account is real or phantom (shadow). This is kinda fun, but we are seeing a fracture that is needed in order to record the balance sheet items. Everything is breaking into sub accounts.

Going back to discounts and special discounts... do we apply the discount to the cart/invoice on a whole or do we have to re-distribute that discount back through the system?

On a different note, we had a request from a client to be able to permission and/or fully turn off standalone discounts. Also, we are seeing that taxes make the discounts more complicated. We have options to do both in-line discounts and/or standalone discounts. Things get really fuzzy as you try to tax, especially with excise taxes and taxing things at the different levels (per item category, per customer type, per inventory type, etc.).

We had a great talk about "bad debt" payments. Don't worry about the words (verbage), think about the concept. That helps to satisfy the invoice (monies owed to us), the taxes are fully correct,  but it is then showed as an adjustment to revenue (rewards, coupons, loyalty points, etc.) on the income statement. Both coupons and loyalty points are similar. It is the internal company basically saying "I'm going to cover that part of the invoice". We claim that that invoice and/or ticket is x dollars and has y amounts of tax. We then cover the invoice by real monies and/or monies that mean something, but no real money changed hands. Look deeper in this. The main difference is the verbage between bad debt vs rewards or loyalty points.

Maybe we should add some new standard payment types such as: Rewards, Loyalty Points, Coupon, In-Store Credit, Gift Card/Gift Certificate, etc.

We are seeing the need for a good mix of user-maintained pieces, system-maintained pieces, and possibly some mixed-maintained pieces (user and system). We are seeing this in the watchers, feeders, standalone declarations, time templates, settings, etc. We need to let them play where they can and need to, but also make sure they have the tools and pieces to get the job done, even if we control the pieces behind the scenes.

Eric would like to check in on loyalty points around 11 am for a couple of hours. He texted me and said that he was unable to meet today due to some things that came up. So, in the meantime, Steve and I had a great discussion and made some good breakthroughs. Good stuff.