Going over meeting notes from this morning (# 10813). Light training on customer affiliate programs for invoices, ecommerce, and customers. After that, we chatted and talked about some other internal needs and ideas. See notes below:

- A lot of the meeting kept coming back to - what are the rules? How do we define things?

- That is something we are really missing and what is needed in defining some structure.

- Efficiency - how can we create more efficiency?

- Retention - clients, users, internal, more??? Retention may need to include all of those pieces of the puzzle. We need help internally, Brandon wants to help to keep sharing the vision and helping other people succeed as they try to define and implement more structure.

- Make a new graphic to show the structure... this could go along way...

- If working in different departments, report to the correct supervisor based on the project and/or task.

- Helping people know who they are accountable to report back to.

- Start with simple budgets - incentives, bonuses, etc.

- Flex grid to help track budgets - super simple

- Easing pain points

- Guidelines on budgets - make up some rules

- Budgets - start right off or wait? could go either way.

- Staffing - prioritize the biggest needs

- Understanding the biggest pain points

- Biggest resources - other people who are already doing those things

- Get some feedback and input from others - help them invest in the solution

- People are one of your best assets

- Customer support - Sean, Cory, and Shari O.

- Counseling with others - Getting that input from others - Perspective changes - May take a little bit longer

- Communication - Getting people on the same page, then getting it going, then helping it keep going

- Leadership and defining roles

- Processes - plans - what does that look like?

- Talk in person - setup a time to meet, call, text, etc. somehow meet

- Micro meetings

- Department text thread (quick blast) or department email - Group communication format

- Following protocols - Going up the chain - Somehow making a note or list of items to talk about

- Discussion and re-defining expectations - Softer conversation first - If it becomes reoccurring, escalate it

- If we need to, we could use the advisory board to help make hard decisions

- Finding and seeking out good talent

- Not everybody is a leader, that's ok

- Apply my areas of expertise to customers, users, and internal people - training, consulting, support, setup, planning

- Retention Department - Responsible for things such as: Training, Setup, Customer support, Consulting, Adilas University, and their own research & development