Weekly meeting with Cory. We were talking about servers, uptime, downtime, and what went on over the weekend. We had a number of servers down over the weekend due to a system maintenance issue and system migration slowdown from the main data farm (commercial hosting company). We couldn't control it. They were planning a 5 hours outage and it almost tripled. The good things were that not all servers were affected. However, we had a few servers that were down for around 17 hours. We couldn't do anything; it was all on the server side of the equation.

Next, we talked about real costs to get a new company up and fully running on our system. It takes time, money, and dedicated time to really get someone in deep enough to help them stick (stay on the system). Those clients need the support and help to really help that transition happen. At some point, they, our clients, need to see value and/or commit from their side of the fence.

We have done this in a number of ways. We used to use independent consultants. That works pretty good until that main rep or consultant either gets too busy or goes somewhere else (takes a different job). We have also done it internally (our own reps and consultants) and that has been somewhat effective. We can get into trouble if the client needs help and we don't have enough people or resources to really help them out, at the drop of a hat. The other thing that we have seen is our people are ready and the client is either too busy or won't make the time to really get the proper training. It can drag on for months and months. There are some challenges there.

I showed Cory the bulk clear customer loyalty points feature and we did some light playing and testing. Planning the next steps and next projects including yearend stuff and discount engines.