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Color Code: Yellow
Assigned To: Brandon Moore
Created By: Brandon Moore
Created Date/Time: 1/7/2019 3:03 pm
 
Action Status: Blank (new)
Show On The Web: Yes - (public)
Priority: 0
 
Time Id: 4315
Template/Type: Brandon Time
Title/Caption: Phone calls
Start Date/Time: 1/7/2019 1:30 pm
End Date/Time: 1/7/2019 3:00 pm
Main Status: Active

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Notes:

On the phone with clients going over ideas and options. Some of them want some closer hand-holding as part of the setup process. We talked about a couple of options and I told them that I would reach out and talk to Steve about those things.

Steve and I got on a call and went over a number of things. There seems to be a very high demand from our clients to get certain pieces and/or features in place. We are almost getting pressured by our clients and some of the adilas reps. We are trying our best but there are only so many hours in a day. We have to figure out a way to manage all of the demands.

Here are a couple of small pieces that helped me out. Most of this came directly from Steve in our conversation...

- Reach out to local adilas users and see if they want to pick up some moonlighting options to help train other users

- If needed, we could get some of our top reps to reach out to clients to get a relationship built there

- If a company is really struggling, try to figure out why? Is it training? Interface? Flow/process? Expectations? Requirements? Bad setup? Forced timelines? etc. Some of these things take time... you can't just say go and have everything in place. It may take hours, days, weeks, months, years, or somewhere in between - depending on the task, how deep, timelines, budgets, talent, etc.

- We need to focus on what we do well. If other products and/or services are needed, that is great. It opens up options for the adilas marketplace and/or adilas world type concept. We have to charge for what we do and/or provide.

- Analogy of Lewis and Clark (explorers finding their way across the western united states by river and canyons) - Some days we may get 10 miles further down the path and other days we may be recovering from sickness and/or portaging raging rapids. We are exploring as we go.

- If a company wants to... we recommend that they do a pros and cons list and then make a decision. What is gained and what is lost. Not every solution is right for every person. We have a ton to offer. Do they want what we are offering or are they looking for something more or something less?

- Steve was saying that we should have three main parts to the puzzle - 1st - hit the sweet spot (are we a match with our clients on what is available, offered, and prices). 2nd - Who is going to help them along the way (initial setup, getting started, training - qualified help and/or skilled help). 3rd - Ongoing and helping to bring the clients along as changes are made, upgrades happen, new options open up, and keeping up to speed with what is going on and/or available.

Anyways, a good set of phone calls. We are learning every day and slowly making progress just like Lewis and Clark in our adventure. Good stuff.